COVID-19 Update:

To protect the health of our staff and our customers, Efficiency Vermont offices are closed to the public. We have cautiously begun scheduling project related site visits when required. You can find more information on our safety protocols here.

We know that you need support in reducing energy costs now more than ever, and we will continue to launch new offers and programs over the course of the summer. In the mean time, our customer support team is available to help you remotely. Contact us at (888) 921-5990 or


  • Make a list of existing problems and share that with your energy professional. Your list may include the following: visible condensation, uncomfortable or drafty rooms, mold or mildew, dampness, odors, icicles along your eaves, and pest problems (ants, mice, etc.).

  • Prepare copies of your energy bills from the past 12 months. Gather together electricity, heating, and cooling bills, or request copies from your electric utility or fuel dealer. Your energy professional will want to know the quantity (in gallons) of fuel used, not the amount you paid. If you used wood or another supplemental fuel, have those quantities available too.

  • Be present during the assessment. To do a thorough inspection, your energy professional will need easy access to the following areas: attic, basement, and crawl spaces; electric panels; and heating and water heating systems. During the assessment, you can ask questions that come up, as well as provide helpful information to the assessor.

  • Know the following:
    • Average thermostat settings for summer and winter
    • Number of occupants
    • Number of heating and cooling zones
    • Heating sources and fuel-type(s)
    • Occupancy during daytime hours
    • Presence of energy-intensive appliances or devices (such as heat pumps, electric space heaters, or medical equipment).

  • Prepare your wood-burning heating system. If your heating system burns wood or pellets, be sure to remove the ashes before the energy professional arrives if a blower door test will be performed.

After you’ve had your assessment, we can help you review the results and prioritize next steps.

Contact our customer support team.