Privacy Policy

As a regulated, statewide Energy Efficiency Utility (EEU), Efficiency Vermont is responsible for providing efficiency services for Vermonters. In order to provide these services, Efficiency Vermont collects and manages customer information. Efficiency Vermont takes its responsibility to protect this information very seriously.

Efficiency Vermont will never sell or rent your personally identifiable information to anyone and considers it confidential.

This Privacy Policy is written to help you understand how personal information is used and allow you to make informed decisions regarding your information. This Privacy Policy addresses the following questions (click the link to go to that section):

What information does Efficiency Vermont collect?

Personal information that you provide - In order to take advantage of efficiency programs or incentives, you may be asked to submit personal information (such as name, address, phone number, or e-mail). If you sign up for a special offer or mailing list we will only use your contact information for Efficiency Vermont purposes. If you choose to unsubscribe, your request will be honored promptly.

Contact you initiate with Efficiency Vermont - If you contact Efficiency Vermont, we may keep a record of that contact and any information you share to help serve you better and continuously improve Efficiency Vermont’s service to customers. Efficiency Vermont may also retain comments or other content that you upload or post to the EfficiencyVermont.com site.

Information on energy usage - Efficiency Vermont receives utility meter data including electric usage data of Vermont’s homes and businesses, including Advanced Metering Infrastructure (AMI) or “smart meter” data where available.

Visitor Internet traffic logs - Efficiency Vermont collects information on visitor traffic from the EfficiencyVermont.com website and social media channels. This information is not tied to your personal information and is used only in aggregate form. For more details on visits to the Efficiency Vermont site, see “Additional information on the Efficiency Vermont website”.

How does Efficiency Vermont use your information?

To personalize energy savings estimates - Based on the information you provide and/or electricity use data from your utility meter, Efficiency Vermont may customize savings recommendations for you by phone, mail, or on our website. These savings estimates may also be customized based on daily, hourly, or 15-minute interval electricity use data from “smart meters” if that is available for your account. See the section Can you limit how your information is used? for information about how you can opt out of receiving smart-meter-enabled personalized energy savings estimates.

To conduct aggregated energy use analysis - Efficiency Vermont combines data from multiple customers in order to report on state-wide trends and improve the services offered to Vermonters. Your data will only be used in aggregate and only if the group is large enough that individual customers cannot be identified.

To improve the Efficiency Vermont website and outreach - Efficiency Vermont collects information about usage of the Efficiency Vermont website for system administration, to filter traffic, to look up user domains, to report on statistics, and to improve the services that Efficiency Vermont offers. This data is not tied to your personal information and is used only in aggregate form. You can limit the data that is collected by using your browser’s cookie settings. See “Additional information on the Efficiency Vermont website” to learn more.

When does Efficiency Vermont share your information with others?

To aid Efficiency Vermont in providing services - Efficiency Vermont employees will have access to your information in order to fulfill Efficiency Vermont’s obligations as an Energy Efficiency Utility. When Efficiency Vermont engages with a contractor, vendor or partner to provide Efficiency Vermont services, only the necessary information is shared in order to facilitate the service. Before sharing this information, Efficiency Vermont also requires the contractors, vendors and partners to sign a protective agreement to ensure there are appropriate protections in the collection, processing, storage and retrieval of your information.

To promote energy efficiency - Efficiency Vermont may share anonymized or aggregated (i.e., not personally identifiable) information with government agencies, researchers, or other entities who request access to such information. This information may be used to leverage regional, national, and international efficiency efforts for the advancement of energy efficiency through research, advocacy, and policy efforts.

To aid Efficiency Vermont’s regulators in evaluating our programs - Efficiency Vermont may share your information with the Vermont Public Utility Commission (“PUC”) or Vermont Department of Public Service (Efficiency Vermont’s regulators) in order to meet VEIC’s ongoing reporting requirements under its Order of Appointment or to assist its regulators in evaluating the success of Efficiency Vermont’s programs. Efficiency Vermont will only share the information that is required and will aggregate or anonymize your information when possible.

To coordinate with and assist other Vermont Energy Efficiency Utilities in the delivery of energy efficiency services or the Vermont Electric Utility that provides you with electric service – Efficiency Vermont may share your information with other Vermont Energy Efficiency Utilities (e.g. Burlington Electric Department or Vermont Gas Systems) to coordinate the provision of efficiency services, to coordinate the payment of incentives and rebates to customers, or – to the extent specifically authorized by the PUC – to aid other Vermont EEUs in the delivery of their energy efficiency services. If requested, Efficiency Vermont may share your information with the Vermont Electric Utility that provides you with electric service for purposes that have been authorized by the PUC.

To respond to an emergency or as may be required by law - Efficiency Vermont may be required to provide personal information, such as address and telephone number, to emergency responders in situations involving an imminent threat to life or property. Efficiency Vermont may disclose your information when required by law or demanded through valid legal process, such as through a warrant or subpoena.

Customer Consent - When you provide your express consent to share your information with third parties, Efficiency Vermont may share your information with those parties.

How does Efficiency Vermont protect your information?

With secure systems and policies - Efficiency Vermont maintains a Confidential Information Management System (CIMS) to protect customer-specific information as well as to meet existing regulatory requirements. The CIMS includes criteria to identify confidential information and to provide specific procedures to safeguard this information against inappropriate use or disclosure.

With procedures, verifications, and training - Efficiency Vermont protects your information by ensuring that employees and contractors whose jobs require access to confidential information have signed a protective agreements before gaining access to such information. Efficiency Vermont provides training to employees in data collection, storage, use, retention, and disposal of information.

Can you limit how your smart-meter information is used?

At any time, you may choose to opt-out of energy efficiency services that are personalized using smart-meter interval data. This specifically relates to daily, hourly, or 15-minute interval energy use data from “smart” utility meters. If you decline these personalized smart-meter-enabled services, your smart-meter interval energy use data will not be used to customize savings estimates or recommendations. This means that your smart-meter interval data would not be included in energy savings recommendations or other services Efficiency Vermont might provide to you, would not be made available to Efficiency Vermont’s customer-support representatives, and would not be used for directing specific Efficiency Vermont promotions to you.

If you do opt-out of personalized smart-meter-enabled services, you may still receive services from Efficiency Vermont, but those services will not be customized based on your smart-meter interval data. Some energy savings recommendations or incentives might be entirely dependent on smart-meter interval data, and therefore may not be available to you if you choose to opt out.

Data from all customers, including those who have opted out of personalized smart-meter-enabled services, may be used in anonymized form – such as calculating town-wide or state-wide trends – which cannot be personally linked to any one customer. This may be required to support state-wide planning and research tasks, and all such uses will be reviewed to ensure that the privacy of all customers is protected.

You can opt-out of personalized smart-meter-enabled electric energy efficiency services by contacting Customer Support at info@efficiencyvermont.com or (888) 921-5990. If you have opted out of these personalized smart-meter-enabled services, you can choose to opt in again at any time. Note that you can only opt-out for specific utility accounts, so if you move or otherwise switch electric utility accounts, you must notify us in order to opt-out with the new account.

How can you correct information or report a privacy violation?

If you find incorrect or incomplete information (such as personal information or energy usage data) you have the opportunity to contact Efficiency Vermont and request that the information be updated or revised by contacting Customer Support at info@efficiencyvermont.com or (888) 921-5990. Some information is provided by energy utilities and other external data sources. In the event the error originated with them, Efficiency Vermont will refer you to the original source of the data.

If you feel that your privacy has been violated in any way, please contact Customer Support immediately at info@efficiencyvermont.com or (888) 921-5990. In the event that a situation cannot be resolved to a customer’s satisfaction, customers may wish to file a privacy violation complaint. Customers have the right to file a complaint with the Vermont Department of Public Service Consumer Advocacy Division for a resolution.

Additional information about the Efficiency Vermont website

Browser information - Your browser communicates standard information when you use the EfficiencyVermont.com website, including your internet (IP) address and the files you request. This information is not tied to your personal information and is used only in aggregate form, unless you choose to supply Efficiency Vermont with additional information as part of your visit (such as filling out an online form or using our online chat service).

Cookies - Cookies are text files that contain small amounts of information and are downloaded to your computer or mobile device when you visit a site. Cookies are useful because they allow a site to recognize a user’s device, let you navigate between pages efficiently, remember your preferences, and more. You can find additional information about cookies at www.allaboutcookies.org.

Using cookies - Efficiency Vermont uses cookies to help analyze web page traffic, customize services, maintain your session and signed-in status if applicable, measure promotional effectiveness, and promote trust and safety.

Deleting cookies - Most cookies are “session cookies,” which are automatically deleted from your hard drive at the end of a session. You are always free to decline Efficiency Vermont cookies if your browser permits, although this may interfere with your use of EfficiencyVermont.com.

Email Lists - You may unsubscribe from Efficiency Vermont marketing communications by clicking on the "unsubscribe" link located on the bottom our emails.

Advertising - Efficiency Vermont partners with third-party digital ad networks to manage our advertising on other sites. Our ad network partners use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising. The use of cookies and web beacons by any tracking utility company is not covered by this privacy statement. Efficiency Vermont does not have access or control over these third party tracking technologies.

Links to third-party websites - EfficiencyVermont.com contains links to various other websites that are not owned or operated by Efficiency Vermont. These other sites may have privacy policies that differ from Efficiency Vermont’s privacy policies. Efficiency Vermont is not responsible for their content.

Links from EfficiencyVermont.com do not constitute an endorsement by Efficiency Vermont. Efficiency Vermont is not responsible for and does not control or monitor the content of these sites or the accuracy of information found therein. Efficiency Vermont does not accept any responsibility for enabling the reader to link to another site in the World Wide Web or for any other site.

How can you stay informed?

By contacting Customer Support - For more information, contact Customer Support at info@efficiencyvermont.com or (888) 921-5990.

Through educational materials - This Privacy Policy is an example of how Efficiency Vermont keeps you informed about changes to technology, how your information is used, and with whom your information is shared in order to help you make informed and responsible decisions.

By receiving notifications for revisions - This Privacy Policy was last updated April 1, 2018. Due to the rapid evolution of internet technology, this policy will be reviewed periodically and will be updated as appropriate. The Privacy Policy posted on this site will always be the current version. In the unlikely event that Efficiency Vermont plans on using customers’ personal information in a manner substantially different than previously posted, customers will be notified by posting a notice on the Efficiency Vermont website for thirty days before the new use takes effect.

If you have a complaint regarding Efficiency Vermont you may contact the Department of Public Service, Consumer Affairs and Public Information (CAPI) Division::

  • CAPI hotline: (800) 622-4496
  • TTY: (800) 734-8390