Increasing Access to Energy Efficiency: Piloting community engagement & program adaptation initiatives
Improving access to energy efficiency programs is essential to achieving Vermont’s broader energy and climate goals. When all Vermonters can access the tools and resources they need to reduce energy use, the entire state benefits—from lower utility costs and reduced emissions to healthier homes and stronger communities. However, it's widely recognized that many people struggle to access efficiency programs. Efficiency Vermont aimed to improve the accessibility of energy efficiency programs through two key pathways during its 2024-2026 performance period. First, through increased resource acquisition (RA) support for equity programs, services, and incentives. Second, through a new development and support service (DSS) Equity initiative focused on engaging with customers and partners to gather feedback on, and inform the design of, programs and services. Alongside additional state support, Efficiency Vermont made significant progress in overcoming long-standing barriers that have limited participation from underserved and hard-to-reach communities. This Interim DSS Equity Report collects the many ways Efficiency Vermont was able to identify and address persistent barriers that have historically excluded many Vermonters from participating in energy-saving programs. Beyond financial incentives, this included building meaningful relationships with trusted community partners, listening deeply to the lived experiences of underserved customers, and using those insights to reshape programs in ways that are more responsive, flexible, and culturally relevant. These lessons are already being implemented to improve outreach and adapt programs to better meet the needs of renters, rural residents, and other hard-to-reach groups. They'll also serve as a foundation for continued progress—in the 2027-2029 performance period, and beyond—by centering these lessons learned as core principles of energy efficiency planning and delivery.