What to expect

Programs, trainings, site walkthroughs, verifications and inspections will continue via video conference or other technology. However, As Vermont starts to open back up for business, we anticipate the need for some in-person site visits with our customers. See below for a list of Frequently Asked Questions as we go back into the field.

A: Site walkthroughs, verifications and inspections are continuing via video conference or other technology. However, we anticipate there may be a need for some in-person site visits with our customers, and we will be conducting these when needed.

We are monitoring and basing our decision on information from state and local public health officials and may change this procedure with limited advanced noticed based on updated guidance.

A: Whenever possible we are trying to conduct business virtually. If we determine we must visit the site; we have developed protocols in line with recommendations of the CDC and the Vermont Health Department.

Prior to coming on site, Efficiency Vermont staff will sanitize our hands, and wear a face mask at all times. We will also use nitrile gloves if needed. Please be advised that while we are on site, we cannot shake hands and will maintain 6 feet of distance from others. All “leave-behind” information will be provided electronically and we will use DocuSign for any required signatures. We will also be recording the names of anyone we are in contact with on site, to support contact tracing if needed. For more information about how to prepare for a site visit, please see this guidance.

A: Efficiency Vermont relies on independent trade partners to deliver services to customers throughout Vermont. We have encouraged our trade partners and Efficiency Excellence Network members to comply with Vermont’s health and safety standards and recommendations. Before engaging with a contractor in person, we advise you to ask them what precautions they will be taking in preparation for their visit.

A: We advise that you follow the health and safety guidelines set forth by the Centers for Disease Control and Prevention (CDC). Other helpful resources include:

A: We are working remotely, and all have access to our systems, so we do not foresee any delays.

A: Please reach out to your direct contact on your project. You can also call our customer support team at 888-921-5990 and a team member can direct your call.

Need help?

Do you have a question about on-site visits or our health and safety protocols?

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